Order history

Closed, Started, & Canceled

In the order history, start by selecting the order status. Filter between Closed, Started, or Discarded to find the right order.

Closed = Paid receipts from POS, Express, Online, or integration; the status indicates whether the receipt is Complete or Refunded.

Started = Open receipts that have not yet been paid.

Discarded = Deleted receipts.

Once you’ve selected your status, you can then filter by a reference number and click on the order.

Overview of Bills

If you click on an order, you can see an overview with information such as order number, status, customer/check holder, table or POS number, order type, date/time, and total amount.

Filter by date

If you want to find an order from a specific date, you can search and filter by date using our filtering system by clicking “Filter.” With the filter, you can also filter by order type, payment method, and bill owner.

Deleted orders

If your order has been deleted, you can view it under the “Deleted” tab. Here, you can easily track what happened and when the order was deleted. The history of deleted orders is saved for up to 12 months.

Summary:
The order history is a key tool for monitoring and tracking all purchases in Backoffice, where you can clearly see what has been done, by whom, and when.